Support Policy Page

Support Policy

At GoodsBuySell, customer satisfaction is our top priority. Our support policy ensures that you receive prompt assistance and a seamless shopping experience. Please review the following guidelines to understand our support services.

1. Customer Support Availability

Our customer support team is available to assist you:

• Monday to Saturday: 9:00 AM - 7:00 PM (IST)

• Sunday & Public Holidays: Limited Support Available

• Contact us via email, live chat, or phone for any queries.

2. Order-Related Support

• Order Tracking: Track your order status through your account dashboard.

• Order Modifications: Changes or cancellations can be requested within 24 hours of placing the order.

• Delayed Orders: If your order is delayed beyond the expected delivery time, our team will proactively update you and provide a resolution.

3. Returns & Refunds

• Return Eligibility: Items can be returned within 7 days of delivery if they meet our return policy conditions.

• Refund Process: Once the returned item is received and inspected, the refund will be processed within 5-7 business days.

• Non-Returnable Items: Customized, perishable, or used products are not eligible for returns.

4. Product Warranty & Replacement

• Warranty policies vary based on the product category and manufacturer.

• If you receive a defective or damaged product, request a replacement within 48 hours of delivery.

• Proof of purchase and product images may be required for warranty claims.

5. Payment & Security Support

• We accept multiple payment methods, including credit/debit cards, net banking, UPI, and digital wallets.

• All transactions are encrypted and processed securely to protect your personal information.

• If you encounter any payment-related issues, contact our support team immediately.

6. Account & Privacy Support

• We ensure that your personal information is protected under our Privacy Policy.

• If you face any login or security issues, our team will assist you in recovering your account.

• For account deletions or modifications, submit a request via email.

7. Dispute Resolution

• If you have concerns regarding an order, product, or service, contact our support team for a quick resolution.

• Unresolved disputes can be escalated for further review, and we aim to resolve them within 10 business days.